The Problem
United Airlines has come under public scrutiny for a variety of incidents that revealed inconsistency in policies and aircrew training – from forcing a pet into an overhead compartment where it died to physically dragging a doctor off a plane.
Now United Airlines is placed on the 2019 Dirty Dozen List, which names 12 mainstream contributors to sexual exploitation, for systemic outbreaks of inappropriate aircrew reactions to sexual harassment on their airplanes.
Sexual harassment includes but is not limited to, unwanted sexual advances or attention including physical actions, speech, and viewing pornography in-flight.
While cases of these actions have occurred on virtually every airline, United Airlines aircrews have apparently received ineffective training due to consistent failures in addressing sexually harassing actions, speech, or pornography-use.
For example, United Airlines appears to have struggled with protecting flight crews and passengers alike from sexual harassment.
Sara Nelson, a United Airlines flight attendant and president of the union, told CNN, “In my 22 years as a flight attendant, I have never taken part in a conversation — in training or otherwise — about how to handle sexual harassment or sexual assault.” CNN continued: “While policies exist, Nelson says that if they’re not elevated in airlines’ training, flight attendants are at a loss for what to do when confronting inappropriate — and sometimes criminal — behavior.”
Further, United Airlines appears to be chronically ill-prepared to address the growing problem of pornography on airplanes and the ensuing culture of sexual harassment that this fosters. While most airlines have a policy on paper against in-flight pornography use, they are not adequately training their in-flight crews or support staff to ensure they A) are consciously aware the policy exists or B) know how to enforce it.
When this lack of clarity and training exists, United aircrews have resorted to giving alleged “hush” money or even openly joking about a case of sexual harassment. This leaves passengers vulnerable and isolated to endure a toxic sexual environment without recourse.
It is vital that United Airlines institute in-person, annual, trainings for flight crews with tactics to respond to the full spectrum of sexual harassment and abuses. These trainings must be informed by experts in the field.
WARNING: There are graphic images and text descriptions shown in these sections.
POSSIBLE TRIGGER.
Proof
United Airlines Policy on Watching Films Rated R or Above
On the United website, it notes that content should only be watched if it has “an MPAA rating of “R” or less” and requests passenger discretion so that “children seated near you aren’t able to see scenes with violence or adult themes.”
We request that United updates this language here, and elsewhere so that it is visible when a passenger purchases their ticket, to specifically note that “pornographic content, whether in magazine, image, or video format” is prohibited to view during a United flight.
Further, it appears that United does not consistently edit nudity out of the movies it shows on planes. For example, below is a scene shown on a United Airlines airplane in January of 2019.
Aircrews Reveal Lack of Training
SARA, FORMER UNITED AIRLINE STEWARDESS, SHARED HER STORY BELOW.
Sara Nelson, a United Airlines flight attendant and president of the union, told CNN, “In my 22 years as a flight attendant, I have never taken part in a conversation — in training or otherwise — about how to handle sexual harassment or sexual assault.” CNN continued: “While policies exist, Nelson says that if they’re not elevated in airlines’ training, flight attendants are at a loss for what to do when confronting inappropriate — and sometimes criminal — behavior.”
[Note: even if United Airlines provides sexual harassment training on occasion, the fact that long-standing flight attendants are unaware of it shows that the training is either inconsistent or not effective.]
FIVE UNITED AIRLINE AIRCREW MEMBERS REPORT TO NCOSE
Five United Airlines aircrew members have reported that, while United Airlines created a 10-15 minute training video about human trafficking, there was no additional in-person training during the 2 day in-person training given to United employees in January 2019.
According to their report, while there was a short training on sexual harassment, there was no training for how to handle in-flight pornography-use by passengers.
RENAE, FORMER UNITED AIRLINE STEWARDESS, SHARED HER STORY BELOW.
You can read the full story here.
I saw an elderly woman openly watching pornography on her laptop. I say openly, because, despite the presence of children in nearby seats, and despite the horrified and shocked faces of several passengers around her, she made no effort to hide her screen. Unsure of how to handle this situation, I went to the senior flight attendant to ask her advice. However, she did not know what to do either and said we should just leave it be unless a passenger complains. So, because we did not have any training on how to deal with such a situation as this, we allowed the woman to continue watching the inappropriate material.
Sadly, this is not the only disturbing experience I had during my time as a flight attendant. More than once, while serving the main cabin, I had to serve men who had just been engaged in masturbation. Yes, you read that right- I had to hand a snack and beverage to a man whose hands had just been touching his genitals! Yet again, I was unprepared on how to handle this awkward situation, which, as I mentioned, happened on more than one occasion.
…
[Flight attendants also frequently experience sexual harassment during flights.]
…
I WAS NEVER GIVEN TRAINING FOR THESE KINDS OF ENCOUNTERS. I DID NOT KNOW THE AIRLINE’S POLICIES REGARDING PORNOGRAPHY USE, SEXUAL MISCONDUCT, INDECENCY, ETC. I WAS NEVER TAUGHT THE PROPER PROTOCOLS FOR DEALING WITH THESE BEHAVIORS.
And, unfortunately, my story is not unique.
My fellow crew members, whether in my crash pad, in the crew rooms, or on my flights, did not know what to do in these situations any more than I did. In fact, just last month I spoke with the Director of Inflight Training at my old airline and was sad to learn from her that there is still no written curriculum for preparing trainees and recurrent students on how to address these problems.
Passengers Watching Porn or Masturbating on United
UNITED AIRLINES CREW JOKED WHEN MAN STARTED MASTURBATING OPENLY
Genevieve Pascolla was traveling from London to Chicago on June 4th, 2018. During the flight, she awoke from a nap to a disturbing sight. The man sitting next to her was masturbating underneath a blanket mid-flight.
Pascolla and the woman next to her notified the flight attendants who confirmed the man was masturbating in public. After moving the women to new seats, Pascolla claims the attendants joked about the situation asking, “What perfume are you wearing?” and excused the man’s action saying, “He’s had a bit of wine”.
MAN PERFORMS SEXUAL ACT ON AIRPLANE, WOMAN CLAIMS UNITED PAID HER ‘HUSH MONEY’
A woman on a United flight from Orange County, Calif. to Chicago claims the man seated next to her masturbated for “hours” and the airline didn’t report it to law enforcement.
Mikaela Dixon, 21, was traveling with her boyfriend on August 11 when she noticed the man inappropriately touching himself
“My bf was asleep in the window seat, I’m in the middle, and the man is in the aisle. I had no idea what to do, I couldn’t get up bc I didn’t want to go anywhere near him,” she tweeted about the incident that gave her the “worst panic attack of [her] life.”
Dixon went on to say she couldn’t alert the attendant without the man finding out, so she had to wait until he left his seat. “I sat there shaking until he got up to go to the bathroom as we landed,” she wrote.
After being alerted of the incident, a United flight attendant moved Dixon to another row and reportedly told her the airline had contacted local law enforcement.
When the man “bolted” to get off the plane, Dixon claims he was detained and escorted into the airport. When she inquired about what would happen to him, Dixon said the airline refused to tell her and instead gave her $75 of “hush money.”
OTHER PASSENGER TESTIMONIES:
- We experienced [a person watching pornography] on a flight back from Peru – United Airlines. X Rated nasty!!! – Michael C.
- I was on an international flight on United in January of 2019 and saw a man watching pornography on the flight. Nobody stopped him! – Wendy, report to NCOSE.
Sexual Harassment of Flight Attendants Prevalence
According to a study by the Association of Flight Attendants, more than two-thirds of U.S. flight attendants (across major airlines) have experienced sexual harassment while doing their job.
“More than one-in-three flight attendants say they have experienced verbal sexual harassment from passengers, and nearly one-in-five have experienced physical sexual harassment from passengers, in the last year alone. Despite the prevalence of abuse and the emergence of the #MeToo movement, 68 percent of flight attendants say they saw no efforts by airlines to address workplace sexual harassment over the last year.”
More Findings From the Survey
More than 3,500 flight attendants from 29 U.S. airlines participated in the survey. Demographics of participants include gender ratios consistent with national averages of 80 percent women to 20 percent men. Key findings include:
68% of flight attendants experienced sexual harassment during their flying careers.
35% experienced verbal sexual harassment from passengers in the last year. Of those, 68% faced it three or more times, and a third five or more times in the past year.Flight attendants describe the verbal sexual harassment as comments that are “nasty, unwanted, lewd, crude, inappropriate, uncomfortable, sexual, suggestive, and dirty.” They also report being subjected to passengers’ explicit sexual fantasies, propositions, request for sexual “favors” and pornographic videos and pictures. The most common response to passenger verbal harassment, by order of frequency, are to avoid further interaction with the passenger, ignore the harassment, or diffuse/deflect the situation.
18% experienced physical sexual harassment from passengers in the last year. More than 40% of those suffered physical abuse three or more times. Flight attendants said the physical sexual harassment included having their breasts, buttocks and crotch area “touched, felt, pulled, grabbed, groped, slapped, rubbed, and fondled” both on top of and under their uniforms. Other abuse included passengers cornering or lunging at them followed by unwanted hugs, kisses and humping. The most common response to passenger physical harassment, by order of frequency, is to avoid further interaction with the passenger, address the harassment directly with the passenger, ignore it, or attempt to diffuse/deflect the situation.
Only 7% of the flight attendants who experienced the abuse have reported sexual harassment to their employer.
68% of flight attendants say they have not noticed any employer efforts over the past year to address sexual harassment at work.
Take Action
How To Report Suspected Sex Trafficking While On A Plane
Are You A Survivor of Sex Trafficking?
Public Health Harms of Pornography
Help educate others and demand change by sharing these on social media:
Progress
The National Center on Sexual Exploitation Applauds United Airlines for Improving Its Policy and Removes It From the Dirty Dozen List Washington, DC (February 3, 2020) – The National Center on Sexual Exploitation applauds United Airlines for changing its in-person flight attendant training to include the issue of passengers using
Your voice matters! With hundreds of messages flooding into United Airlines’ Customer Service line this past year while the corporation—which employs over 85,000 people worldwide and flies over 150 million customers a year—was listed on the 2019 Dirty Dozen List, United has now stepped up to combat in-flight sexual harassment and pornography
The Stop Sexual Assault and Harassment in Transportation Act was introduced today by Rep. Peter DeFazio, and endorsed by the National Center on Sexual Exploitation, a non-partisan nonprofit in Washington DC. Alarmed by incidents of sexual assault and harassment occurring in public transportation—especially on airlines—NCOSE has long advocated for the