Instacart: New Safety Measures for the Shopper Community

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We’re continuing to prioritize the health and safety of the shopper community above all else. We know that this commitment extends beyond COVID-19, and we’ve been making ongoing investments to make sure shoppers feel secure and protected while on the Instacart platform. Today, we’re introducing several new resources and offerings to further support the safety of the shopper community.

    Tools: If you need to report an issue that occurs while shopping or delivering, you can now more easily access in-app incident reporting directly from the safety hub. In the coming weeks, you can also access the new “Get emergency assistance” functionality, which will connect you with emergency services when you need.
  • Resources: Learn more about important safety resources such as shopper injury protection, in the event that you are injured while shopping or delivering with Instacart. You can also find more information on trusted third-party safety organizations, such as the National Center on Sexual Exploitation (NCOSE).

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The Numbers


NCOSE leads the Coalition to End Sexual Exploitation with over 300 member organizations.


The National Center on Sexual Exploitation has had over 100 policy victories since 2010. Each victory promotes human dignity above exploitation.


NCOSE’s activism campaigns and victories have made headlines around the globe. Averaging 93 mentions per week by media outlets and shows such as Today, CNN, The New York Times, BBC News, USA Today, Fox News and more.



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